Igoe Administrative Services (Igoe) is excited to be celebrating over
30 years of business! Igoe was founded in 1977 and incorporated in 1979
by Michael C. Igoe as a full service employee benefit administrative
firm. Currently Igoe provides administrative services to employers
looking for dependable and efficient Flexible Benefit Plan and COBRA
Located in San Diego, California, Igoe has been chosen by over 1000
employers nationwide to provide professional administration to their
benefit plans. Our current book of business represents a growth of
nearly 10% a year over the past 5 years! We are proud that this
growth has been achieved based on referral only business. We thank
each and every one of our clients as their partnership and trust
in our firm has attributed greatly to our success.
As a customer-driven firm, Igoe prides itself on personalized
service with the primary goal of building a long term client
relationship. We believe this is achieved by working in partnership
with our clients and by meeting our service commitments accurately
and on time. We are externally focused, always looking for ways to
make things easier and more affordable for our clients. This is
accomplished by our consistent reinvestment in our people and our
Igoe is employee owned and managed. Therefore, when dealing with
Igoe, you have the ability to deal directly with the decision
makers and can rest assured that we are committed to administrative
excellence and professional integrity.
Meet the Igoe Decision Makers!
Michael C. Igoe
Mike Igoe founded Igoe Administrative Services in 1979 with the simple vision of providing quality,
professional administrative service to employers and their employees. Now some 30 years later Igoe
provides current COBRA and Flexible Benefit services to over 900 employers nationwide.
Mike has a BS and BA degree from Arizona State University in Finance and Economics and has been a
frequent speaker for ECFC and Lorman Education and has taught benefit administration classes at the
University of California San Diego.
Laura K. McKinlay
Laura leads the company’s corporate strategy and is responsible for overall operations.
Prior to adding CEO to her title in 2009, Laura served as the Chief Operating Officer for four
years. Laura has more than 10 years of experience in Flexible Benefit and COBRA Administration
and has relished the opportunity to learn, perform and bring efficiency to every tactical job
function within our organization. During her career at Igoe, Laura has provided leadership to a
team of dynamic, dedicated and hard working employees who are committed to providing meaningful,
Laura is a graduate of Wheaton College and earned her bachelor’s degree in Theological Studies.
Jason P. Jaqua
Jason Jaqua joined Igoe in 2002 and is responsible for driving the direction of the
technologies and infrastructures used to support our staff and our clients.
Jason currently holds a Bachelor of Science in Computer Information Science. Jason has over 15 years of experience in the technology field gaining experience
in software development, systems administration, networking, database administration
Senior Vice President, Operations
Melissa has been a member of the Igoe team since 2004 and has served in a number
of capacities within the Flexible Benefit division. Melissa currently presides as
Senior Vice President of Operations.
Melissa graduated with honors from the Azusa Pacific University School of Business
and holds a degree in Marketing. Before joining Igoe, Melissa spent several years
working in the customer service and staffing industries, where she developed a background
in relationship management and project management.
Senior Vice President, Customer Service
With over 20 years of Customer Service experience, Leslie brings a unique set of
skills to the Igoe team. She has worked in large public companies as well as small
start ups. Leslie has supervised and managed customer service departments, call
centers and data departments with staffs in excess of 35 employees. Now, with over
two years of service at Igoe, Leslie continues to take on new and diverse challenges
within the company.
Leslie attended BYU for two years majoring in Business Administration. She has
continued to supplement her business administration education through Independent
Study Courses through BYU, classes at local community colleges and technical training
courses in Human Relations and Customer Service.
Vice President, Client Relations
Renee has been a member of the Igoe team since 2006 and currently serves as Vice
President of COBRA. Renee is responsible for our COBRA product development,
educational training, and marketing communications. During her career at Igoe, Renee
built a reputation as an innovative problem solver by scrutinizing procedures and
finding ways to better them.
Renee possesses a knowledge base and understanding of COBRA regulatory compliance
through her experience and COBRA certification. Prior to joining Igoe, Renee spent
nine years in the property and casualty insurance industry.
Igoe Administrative Services.... When professional, personal service counts!