Make sure registration is being done by the primary account holder. As these accounts contain sensitive data from both a health and wealth perspective, security standards require that we treat these accounts the same way we would if we were a financial institution. As you approach the registration process, approach it the same way you would approach setting up your own personal online bank account.

Consider registering on Igoe Mobile using the primary account holder’s mobile device. Why? For security, a one-time password is used to authenticate the primary account holder’s identity. When provided with the primary account holder’s enrollment data, Igoe is often given data from a third-party enrollment system. Those systems generally send contact information related to the primary account holder’s employment. This may result in the one-time password being delivered to a work email or work phone. If this happens, the one-time password may be delayed in delivery (email) causing registration issues or the one-time password may only be accessible to you during your regular work shift. If Igoe only has a work phone, the one-time password cannot be delivered unless that work phone is a mobile device that you have access to during the registration process. Igoe Mobile is a powerful ongoing tool that makes accessing and using your account a much simpler ongoing experience. It also makes registration a lot easier. Once registered, you can use your credentials to access the Igoe Participant Portal.