Below are some common problems that could delay or halt receipt of your
reimbursement:
- Request form not fully completed
- No signature on request form
- No documentation received with request for reimbursement (see requirements for documentation)
- Documentation received with request for reimbursement is not sufficient (see requirements for documentation)
- Submitting duplicate expenses for reimbursement
- Submitting purchases with your Flex Benefits MasterCard on a reimbursement request form (see What Form Should I Use)
- Change of mailing address not provided to Igoe
- Tax ID or Social Security number of daycare provider not included (see requirements for documentation)
- Submission not received. Uploading your requests using the secure upload utility on the Flex Website will ensure the file was transmitted successfully to Igoe.