Igoe is and has always been 100% about people. "What do we live for, if not to make life less difficult for each other" - George Elliot, author and poet
How it Began
Igoe isn’t some catchy acronym—it’s the name of our founder, Mike Igoe. He started the business with a simple goal: to build a life of balance for himself and his family. To Mike, balance wasn’t about splitting time between work and home—it was about being fully present in each part of life and making sure everyone around him felt significant. It’s all about building real relationships and following through on promises.
Today, Igoe is still run by an executive team that’s worked with Mike for decades, all because we share his commitment to delivering quality, fair pricing, and genuine opportunities. It’s easy to stay motivated when you’re trusted for your expertise, empowered to make decisions, and proud of the product you stand behind.
A Customer-Driven Firm
As Gandhi said, “A customer is the most important visitor to our premises. We are not dependent on them; they are dependent on us.”
Every day, our goal is simple: make our customers’ lives easier. Our team constantly asks, “Did this customer experience a smooth interaction?” and “Did they feel valued?” If not, we adjust our approach.
We’re committed to making our customers the heroes of our story. That’s why we prioritize real, personal connections over automated systems. Clients have dedicated contacts, brokers and clients get one-on-one onboarding support, and participants and COBRA members have real people ready to help with their unique needs.
Looking Forward
Looking ahead, we’re sticking to our people-first values. We’ll keep our service model human-focused, only using AI where it makes sense (think repetitive, data-heavy tasks). We’re also committed to reducing employer liability and boosting savings for both employers and employees through education and ongoing innovation.
Our business isn’t about selling—it’s about why these services matter to the bigger picture. Profit is necessary to keep things running, but our true passion is helping Americans understand the value of these benefits for their health and wealth.
Simply put, we do what we do because we love it and believe in the power of these services.
Meet the Igoe Decision Makers!
Michael C. Igoe
Founder/Chairman
Mike Igoe founded Igoe Administrative Services in 1977 with the simple vision of providing quality, professional administrative service to employers and their employees. Now over 40 years later Igoe provides multiple spending account services, in addition to COBRA and direct premium billing, to thousands of employers nationwide. Mike has a BS and BA degree from Arizona State University in Finance and Economics and has been a frequent speaker for ECFC and Lorman Education and has taught benefit administration classes at the University of California San Diego
Laura K. McKinlay
President/CEO
Laura joined Igoe in 2001 as part of our account management team. Her passion for education and personal development, as well as her bullishness for progressive momentum, led her to the role of President/CEO by 2009. Laura’s approach to leadership is rooted in the belief that everyone has something of value to teach others and that no one is done learning. When we accept these statements as true, teams can come together to accomplish incredible things. Laura calls Wheaton College her Alma Mater. One of her favorite life quotes is “Do not go where the path may lead, go instead where there is no path and leave a trail.” – Ralph Waldo Emerson.
Jason P. Jaqua
CTO
Jason Jaqua joined Igoe in 2002 and currently serves as the Chief Technology Officer, where he is responsible for guiding the direction of the technologies and infrastructures that support both our staff and clients. With a Bachelor of Science in Computer Information Science and over 20 years of experience in the technology industry, Jason has a diverse background in software development, systems administration, networking, database administration, security, and compliance. His extensive expertise enables Igoe to maintain a strong technological foundation, ensuring secure, scalable, and efficient solutions that drive business success.
Leslie Farrer
Chief Operations Officer
Leslie started her adventure with the Igoe team in 2009. Her + 30 years’ (gulp) experience with large public companies as well as small startups coupled with a passion (some say obsession) for service, organization and efficiency brings a unique operational perspective that sets Igoe apart. In her free time, a favorite hobby for Leslie is to develop and hone processes that will continue to enhance our employee, client, and broker experience. Leslie calls BYU her alma mater.
Linda J. McCormack
Executive Vice President
With nearly 35 years of distinguished experience in the benefits Third-Party Administration (TPA) outsourcing industry, Linda recently joined Igoe as Executive Vice President to lead the strategic direction and operational excellence of Igoe’s Client Service, Product Development and Financial Operations. Throughout her career, Linda has been at the forefront of building scalable, client-centric solutions that optimize employee benefit administration, compliance, and technology integration. Her leadership has helped many organizations deliver unparalleled service to employers, brokers, and plan participants, while improving efficiency and cost-effectiveness for organizations of all sizes. She’s excited to call Igoe her home! Linda holds a Bachelor of Science in Education degree from Bridgewater State College and in her spare time, she enjoys spending time with family and friends at the beach, reading, baking, and supporting awareness of a rare disease, FOP, in honor of her niece.
Al Sterling
Director, Client Experience
Al Sterling joined Igoe in the Spring of 2024. He comes with a decade of experience in benefits administration and technology. As the Director of Client Experience, Al is responsible for every facet of the customer experience and insuring it is up to Igoe’s high standards. Al has a deep background in education and training, which he leverages to create growth opportunities for both clients and staff. In addition to his work with Igoe, Al also works closely with nonprofit organizations in his hometown of Orlando, where he lives with his wife of 20 years and his two boys.
Renee McKown
Director, Financial Operations
Renee has been part of the Igoe team since 2006 and brings years of experience, energy, and heart to her role as Director of Financial Operations. Having worked with various departments at Igoe, she’s the go-to person for keeping things running smoothly and making sense of the numbers—without making your head spin. Renee is known for her collaborative spirit, sharp attention to detail, and ability to turn complex challenges into clear solutions. Whether she’s helping streamline operations or working with different teams across the company, Renee always brings a practical mindset and a positive attitude. She’s a big believer in using technology to make life easier and is always on the lookout for ways to improve how things get done. Before joining Igoe, Renee worked in the property and casualty insurance industry. Outside of work, you’ll likely find her cheering on her kids at their sports games, paddleboarding, or spending quality time with her family.
Therese Keeler
Director, Corporate Banking
Therese began her Igoe journey in 2008 and as a finance pro with a passion for making things run smoothly, quickly worked her way to her current position. Therese is responsible for keeping all finance related processes and systems humming. Before joining Igoe Therese spent 15 years in the mortgage industry managing the funding process, so she knows a thing or two about high-volume operations. Therese’s joys come from spending time with her family. You will find her camping, boating or just enjoying the outdoors most weekends.
Elise Hope
Associate Director, Marketing and Education
Elise joined Igoe in 2017 and has taken on a variety of roles that have given her a deep understanding of our business and the needs of our participants, clients, and broker partners. Elise started on our Participant Services Team where she gained firsthand insight into customer interactions and has since expanded her expertise across multiple departments. With a background in education and a creative approach to communication, Elise oversees the development of materials that enhance both internal and external training initiatives. Her goal is to simplify complex topics and provide clear, effective education on the services Igoe offers. Elise holds a Bachelor of Arts in Political Science with a minor in History from Brigham Young University.
Jenni Barden
Associate Director, Client Engagement
Jenni's journey with Igoe began in 2012, and her ability to see and shape big-picture solutions quickly propelled her into key roles. Currently as the Associate Director of Client Engagement, she orchestrates everything from business proposals to client onboarding and renewals—think of her as the maestro of seamless operations. Jenni is a creative problem-solver with a deep understanding of market needs, and she plays a strong role in shaping Igoe’s product offerings to what they are today. A proud graduate of Western Michigan University, she finds balance through her love of family, friends, travel, and indulging in documentaries—because who says you can't expand your mind while you relax?
Jennifer Masangcay
Associate Director, Operations
Jennifer's career began when she left Illinois to pursue a path in the medical field in California. She has gained years of knowledge in insurance and benefits working alongside various doctors. Jennifer joined Igoe in 2006 and has shown consistency and integrity in her work. During her time with Igoe, she has had experience in Account Management, Data Management, EDI, and Client Support. Jennifer is known to be a dependable problem-solver and her focus is to deliver more than expected results. Jennifer has robust knowledge of the many intricacies involved with our administration. She is easy to get along with and meshes well with all different client and broker personalities. In her spare time Jennifer is actively involved in PTA at school and helping out at the local animal shelter.
Kim Kooistra
Associate Director, Participant/Member Services
Kim’s journey with Igoe began in 2013, and it was her previous experience as a participant that inspired her to join this incredible team. Her passion for exceptional customer service has been a driving force in her career for over 20 years, and she is dedicated to creating positive and educational experiences for everyone she cross paths with. Outside of work, you can often find her spending quality time with her family and friends, boating on the beautiful Colorado River, or volunteering for her local 4-H groups. No matter where she is or what she is doing, you'll always see a smile on her face.