Igoe is, and has always been, 100% about people.
“What do we live for, if not to make life less difficult for each other?”
– George Eliot
How it Began
Igoe isn’t some catchy acronym—it’s the name of our founder, Mike Igoe. He started the business with a simple goal: to build a life of balance for himself and his family. To Mike, balance wasn’t about splitting time between work and home—it was about being fully present in each part of life and making sure everyone around him felt significant. It’s all about building real relationships and following through on promises.
Today, Igoe is still run by an executive team that’s worked with Mike for decades, all because we share his commitment to delivering quality, fair pricing, and genuine opportunities. It’s easy to stay motivated when you’re trusted for your expertise, empowered to make decisions, and proud of the product you stand behind.
A Customer-Driven Firm
As Gandhi said, “A customer is the most important visitor to our premises. We are not dependent on them; they are dependent on us.”
Every day, our goal is simple: make our customers’ lives easier. Our team constantly asks, “Did this customer experience a smooth interaction?” and “Did they feel valued?” If not, we adjust our approach.
We’re committed to making our customers the heroes of our story. That’s why we prioritize real, personal connections over automated systems. Clients have dedicated contacts, brokers and clients get one-on-one onboarding support, and participants and COBRA members have real people ready to help with their unique needs.
Looking Forward
Looking ahead, we’re sticking to our people-first values. We’ll keep our service model human-focused, only using AI where it makes sense (think repetitive, data-heavy tasks). We’re also committed to reducing employer liability and boosting savings for both employers and employees through education and ongoing innovation.
Our business isn’t about selling—it’s about why these services matter to the bigger picture. Profit is necessary to keep things running, but our true passion is helping Americans understand the value of these benefits for their health and wealth.
Simply put, we do what we do because we love it and believe in the power of these services.
Meet the Igoe Decision Makers!
CEO
Laura joined Igoe in 2001 as part of the account management team and has led the company as CEO since 2009. Her approach to leadership is grounded in the belief that growth is a team effort, that everyone has something to teach, and no one is done learning. Under her leadership, Igoe has grown into a trusted name in benefits administration, built on a culture of continuous improvement and genuine service. Laura is a Wheaton College alumna and is guided by a favorite quote from Ralph Waldo Emerson: “Do not go where the path may lead, go instead where there is no path and leave a trail.”
CTO
Jason joined Igoe in 2002 and has spent more than two decades building and evolving the technology infrastructure that powers the company. As CTO, he is responsible for the systems, platforms, and security frameworks that support both Igoe staff and clients. Jason holds a Bachelor of Science in Computer Information Science and brings deep expertise across software development, systems administration, networking, database administration, and compliance. His work ensures that Igoe’s technology foundation remains secure, scalable, and positioned to meet the demands of a modern benefits administration environment.
EVP, Operations
Leslie joined Igoe in 2009 and brings more than 30 years of operational experience spanning large public companies and nimble startups. As EVP of Operations, she is responsible for the processes and systems that keep Igoe running efficiently and delivering a consistently strong experience for employees, clients, and broker partners. Leslie has a well-earned reputation for turning complexity into clarity, and her passion for operational excellence is something colleagues tend to notice quickly. She is a BYU alumna.
EVP, Client Experience
Linda joined Igoe in 2025 and serves as EVP of Client Experience, bringing nearly 35 years of expertise in benefits Third-Party Administration. She leads the strategic direction and day-to-day excellence of Igoe’s client service operations, overseeing the teams responsible for delivering a seamless experience to employers, brokers, and plan participants. Throughout her career, Linda has built scalable, client-centered solutions that improve how organizations administer benefits, with a consistent focus on compliance, efficiency, and service quality. Linda holds a Bachelor of Science in Education from Bridgewater State College. Outside of work, she enjoys time with family and friends at the beach, reading, baking, and supporting awareness of FOP, a rare disease she advocates for in honor of her niece.
Director, Growth and Broker Relations
Renee has been part of the Igoe team since 2006 and leads the company’s growth strategy as Director of Growth and Broker Relations. She oversees business development and manages broker relationships with a focus on making Igoe the preferred TPA partner brokers turn to for their clients. Renee also leads the teams responsible for marketing and content, ensuring every client-facing and broker-facing material reflects what the market actually needs. Outside of work, you’ll find her cheering on her kids at their games, paddleboarding, or spending time with her family.
Director, Fraud & Member Advocacy
Al joined Igoe in 2024, bringing a decade of experience in benefits administration and technology. As Director of Fraud and Member Advocacy, he oversees the programs and teams dedicated to protecting plan participants and ensuring the integrity of member-facing processes. Al’s background in education and training shapes his approach to the role, focused on building both client confidence and internal capability. Outside of work, Al is active in nonprofit organizations in his hometown of Orlando, where he lives with his wife and two sons.