Igoe is and has always been 100% about people. "What do we live for, if not to make life less difficult for each other" - George Elliot, author and poet
How it Began
Igoe isn’t some catchy acronym—it’s the name of our founder, Mike Igoe. He started the business with a simple goal: to build a life of balance for himself and his family. To Mike, balance wasn’t about splitting time between work and home—it was about being fully present in each part of life and making sure everyone around him felt significant. It’s all about building real relationships and following through on promises.
Today, Igoe is still run by an executive team that’s worked with Mike for decades, all because we share his commitment to delivering quality, fair pricing, and genuine opportunities. It’s easy to stay motivated when you’re trusted for your expertise, empowered to make decisions, and proud of the product you stand behind.
A Customer-Driven Firm
As Gandhi said, “A customer is the most important visitor to our premises. We are not dependent on them; they are dependent on us.”
Every day, our goal is simple: make our customers’ lives easier. Our team constantly asks, “Did this customer experience a smooth interaction?” and “Did they feel valued?” If not, we adjust our approach.
We’re committed to making our customers the heroes of our story. That’s why we prioritize real, personal connections over automated systems. Clients have dedicated contacts, brokers and clients get one-on-one onboarding support, and participants and COBRA members have real people ready to help with their unique needs.
Looking Forward
Looking ahead, we’re sticking to our people-first values. We’ll keep our service model human-focused, only using AI where it makes sense (think repetitive, data-heavy tasks). We’re also committed to reducing employer liability and boosting savings for both employers and employees through education and ongoing innovation.
Our business isn’t about selling—it’s about why these services matter to the bigger picture. Profit is necessary to keep things running, but our true passion is helping Americans understand the value of these benefits for their health and wealth.
Simply put, we do what we do because we love it and believe in the power of these services.
Meet the Igoe Decision Makers!
Michael C. Igoe
Founder/Chairman
Mike Igoe founded Igoe Administrative Services in 1977 with the simple vision of providing quality, professional administrative service to employers and their employees. Now over 40 years later Igoe provides multiple spending account services, in addition to COBRA and direct premium billing, to thousands of employers nationwide. Mike has a BS and BA degree from Arizona State University in Finance and Economics and has been a frequent speaker for ECFC and Lorman Education and has taught benefit administration classes at the University of California San Diego
Laura K. McKinlay
President/CEO
Laura joined Igoe in 2001 as part of our account management team. Her passion for education and personal development, as well as her bullishness for progressive momentum, led her to the role of President/CEO by 2009. Laura’s approach to leadership is rooted in the belief that everyone has something of value to teach others and that no one is done learning. When we accept these statements as true, teams can come together to accomplish incredible things. Laura calls Wheaton College her Alma Mater. One of her favorite life quotes is “Do not go where the path may lead, go instead where there is no path and leave a trail.” – Ralph Waldo Emerson.
Jason P. Jaqua
CTO
Jason Jaqua joined Igoe in 2002 and currently serves as the Chief Technology Officer, where he is responsible for guiding the direction of the technologies and infrastructures that support both our staff and clients. With a Bachelor of Science in Computer Information Science and over 20 years of experience in the technology industry, Jason has a diverse background in software development, systems administration, networking, database administration, security, and compliance. His extensive expertise enables Igoe to maintain a strong technological foundation, ensuring secure, scalable, and efficient solutions that drive business success.
Leslie Farrer
Chief Operations Officer
Leslie started her adventure with the Igoe team in 2009. Her + 30 years’ (gulp) experience with large public companies as well as small startups coupled with a passion (some say obsession) for service, organization and efficiency brings a unique operational perspective that sets Igoe apart. In her free time, a favorite hobby for Leslie is to develop and hone processes that will continue to enhance our employee, client, and broker experience. Leslie calls BYU her alma mater.
Renee McKown
Chief Customer Officer
Renee has been a member of the Igoe team since 2006 and currently serves as the Chief Customer Officer. Renee is responsible for customer retention and sales growth while helping to stabilize and build up internal department structure and development. Renee oversees our Client Relations Department which also includes the operational unit responsible for handling annual renewal tasks. During her career at Igoe, Renee built a reputation as an innovative problem-solver by scrutinizing procedures and finding ways to better them. She is well known within the industry and has developed many strong and tenured relationships in the market. Renee possesses a knowledge base and understanding of COBRA and Spending Account regulatory compliance through her various certifications. Prior to joining Igoe, Renee spent several years in the property and casualty insurance industry. In her spare time, she loves spending time with her family, attending her children's sporting events, and paddleboarding.