Resources
At Igoe, we believe great service is everything—and we're passionate about helping with any questions or concerns you might have. But we also know that sometimes you’d rather explore and find answers on your own. That’s why we’ve created this collection of handy resources! Here, you’ll find a variety of tools to guide you through common questions and help you get the most out of your spending account, COBRA, or direct premium billing experience. Whether it’s a quick link to a specific section of our site, a how to guide, or a quick tutorial, these resources are designed to make navigating our services as easy as possible. And remember, if you ever need extra help, we’re here for you!
Video Tutorials
We’re thrilled to offer a wide selection of videos in both English and Spanish, so you can learn in the language that’s most comfortable for you! Whether you’re looking for expert tutorials or helpful tips, we’ve got something for everyone.
Check out some of our top tutorials below, and when you’re ready for more, just click “View All” to explore the full library.
Happy learning!
What is an FSA?
What is an FSA? (Spanish)
What Items are Eligible?
What is an HSA?
What is an HSA? (Spanish)
If you’re wondering how something is done, you’re in the right place! Our How-To-Guides provide a quick step-by-step overview of, well, how-to, take advantage of some of the most useful account features. If you are looking for more educational resources about how these benefits work, scoot on over to the Video Library.
How to Register - Participant Portal
Need help registering your account on the Igoe Participant Portal? This guide may be just what you need to walk you through the process.
How to Register - Igoe Mobile
Need help registering your account on Igoe Mobile? This guide may be just what you need to walk you through the process.
Need Help Setting Up Direct Deposit?
Direct Deposit is the fastest and most secure way to get reimbursed, but thanks to increased fraud activity in our world, getting it set up is a multi-step process. Use this How- To Guide to help you get through it.
How to Add an Expense (Adding a Claim) - Participant Portal
Weren’t able to use your Benefits Card (or maybe you wanted to earn those extra airline miles)? Use this How-To Guide to walk you through getting reimbursed using the “Add an Expense” feature in the Igoe Participant Portal.
Do you Need to Repay the Plan?
If you used your Benefits Card incorrectly or can’t find the required receipt, don’t worry. You can pay yourself (and the plan) back so you can use your account for another eligible expense and still get that awesome tax savings. Use this How-To Guide to walk through the repayment process using your Igoe Participant Portal account.
How to Report a Benefits Card Lost/Stolen and Order a New One
Can’t find your Benefits Card? Use the attached guide to report the card lost/stolen and request a new card.
COBRA/Direct Premium Billing - Setting Up a Recurring Payment
Want to make sure you never miss a payment for your COBRA or Direct Premium Billing Account? Use this How-To Guide to walk you through the set up process so you can rest easy knowing that your payments will be made on time (without any extra fees).
Spending Account Plan Overviews & Features
Want to learn more about a specific spending account type or a specific plan feature? We've posted some of our favorite guides below. Many of these guides contain imbedded video tutorials (which you can also access from our nifty video library if you prefer). Happy browsing!
