User Name/Password Help
I forgot my password and/or my account is locked
Password Help
For your security, we do not have access to your password. Instead, we ask that you reset your password by clicking on the button below. You will be asked to enter some required identification information which includes the email address (username) you have associated with your account. We will use this email address to send you a temporary password link and instructions regarding how to personalize your new password.
I forgot my username
Username help
To retrieve your name, you will need your Member ID (this is your Employee ID or your SSN – depending on which option your employer selected for your unique identification key in our system) and your Employer ID. Your employer ID is provided in your Annual Welcome Email, on any automated claim correspondence, or an your Plan Highlights (available through your Benefits Department).

Still having trouble?

Please review the below FAQs to see if we can provide an instant answer to your question. If you don’t see what you need here, please contact us at flex@goigoe.com. If you are attempting to login for COBRA please user our COBRA Login page.

  • I attempted to reset my password or recover my username and didn't receive an email
  • My account is locked, what should I do.
  • I want to change my username or password.
  • I don't know my Employer ID. Where can I find it.
  • What is my Member ID?