IMPORTANT INFORMATION REGARDING CLAIM DELAYS AND CARD DENIALS FOR PROGRAMS FUNDED BY AN EMPLOYER SPONSOR’S SILICON VALLEY BANK ACCOUNT (updated on 3/13/23):
Due to the closure of Silicon Valley Bank (SVB), some benefit related activity has been suspended for partners who bank with SVB. If you are unable to enter a claim after experiencing a card denial and/or are unable to update any of your account information, that means that benefit activity has been temporarily suspended as your benefit Plan Sponsor banked with SVB and is working on securing access to their assets and/or a new banking relationship. Please send requests for reimbursement to [email protected]
using the appropriate form accessible via the Download Forms
section of our site. Our team will be pending these claims and will process them as soon as your benefit program is recalibrated with a new funding mechanism.