Our Services

 

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COBRA Administration

Let’s face it — COBRA administration can feel like a necessary evil. It’s a lot of paperwork and a lot of rules! We’re here to take on COBRA’s day-to-day tasks with a smile, so you and your clients can focus on what you love.

 

Here’s how we simplify delivering on that commitment:

 

  1. Dedicated Onboarding Experience
    We’ve got a Client Implementation Specialist ready to walk you and your client through every step of the onboarding process. Think of them as your personal guide, making sure the transition is smooth, simple, and (dare we say) enjoyable.
  2. Dedicated Client Support That Feels Like Family
    Once onboard, your client gets a dedicated Client Relations Team member who sticks with them for the long haul. Got questions? Need help? They’re on it, and they’ll bring in the right experts when needed — ensuring top-notch support all the way.
  3. Member Support That’s All About the People
    COBRA letters can be a headache. We get it. That’s why our Member Services team is here to support employees with everything they need — from understanding benefits to navigating enrollment. It’s like having a friendly coach by their side to make sure everything clicks.
  4. Behind-the-Scenes Magic with Carriers
    We work directly with insurance carriers to keep coverage seamless, even if there are hiccups along the way. Plus, we offer free 834 file transmission services to promote the most timely and secure transmission of COBRA eligibility data.
  5. Free Integration with Benefit Enrollment Platforms
    We connect with any benefit enrollment platform, including Employee Navigator and similar platforms, at no cost provided the connection handshake is made (meaning you help us meet your vendor of choice) during the onboarding process.
  6. Open Enrollment Support
    Each year, we make open enrollment as simple and stress-free as humanly possible. We gather all the carrier information, rates, and plan details needed to update systems and communicate enrollment options. We then post this information, along with any other documentation (like SBCs) on a custom site that COBRA members can easily access. Our team helps them make sense of it all, so they can pick the best plan without undue stress.
  7. And a Little Extra Magic
    We don’t stop there. From compliance tracking to regular reporting, we offer a range of additional services to ensure your clients stay on top of all their COBRA obligations without feeling overwhelmed or under supported.

 

With Igoe, COBRA administration isn’t just about compliance — it’s about making life easier for you, your clients, and their employees. We take care of the details, so you can focus on what you love most about your job.
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Direct Premium Billing Administration

Let’s be real—managing direct premium billing can be a bit of a headache. But don’t worry, we’ve got it covered! We handle the details so you and your clients can focus on what really matters.

 

Here’s how we simplify the process:

 

  1. Dedicated Onboarding Experience
    You’ll have a Client Implementation Specialist to guide you and your client through every step of onboarding. They’re your go-to for a smooth, easy transition—making it simple (and maybe even fun).
  2. Dedicated Client Support That Feels Like Family
    After onboarding, your client gets a dedicated Client Relations Team member who’s with them for the long haul. Whether they need help or have questions, your team member is always there and knows when to bring in the experts for extra support.
  3. Member Support That’s All About the People
    Billing can be confusing—we get it! That’s why our Member Services team is ready to help employees navigate billing statements, answer questions, and ensure they stay on track with premium payments.
  4. Seamless Carrier Coordination
    We work directly with insurance carriers to keep everything running smoothly. Even if there are bumps along the way, we’ve got it covered.
  5. Free Integration with Benefit Enrollment Platforms
    We connect with any benefit enrollment platform (think Employee Navigator, and similar systems) at no extra cost—just help us make the connection during onboarding, and we’ll take care of the rest.
  6. Open Enrollment Support
    Each year, we make open enrollment as simple and stress-free as humanly possible. We gather all the carrier information, rates, and plan details needed to update systems and communicate enrollment options. We then post this information, along with any other documentation (like SBCs) on a custom site that billing members can easily access. Our team helps them make sense of it all, so they can pick the best plan without undue stress.
  7. And a Little Extra Magic
    We don’t stop there. From compliance tracking to regular reporting, we offer plenty of additional services to keep your clients on track and at ease with their premium billing.

 

With Igoe, direct premium billing isn’t just about getting the job done—it’s about making life easier for you, your clients, and their billing members. Let us handle the details, so you can focus on what you love most!
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FSA Administration

Managing FSA plans (whether full purpose health, limited purpose health, dependent care assistance or all the above) can get complicated, but we’re here to make the process easy for everyone involved. From administration to claims management, our team works tirelessly to ensure these benefits are accessible, valuable, and the sensitive data involved in their management is protected.

 

Here’s how we go the extra mile to deliver a top-notch experience for the employer and their plan participants:

 

  1. Dedicated Onboarding Support
    Your dedicated Client Implementation Specialist will guide you and your client through the entire onboarding process. They’ll ensure a smooth transition, making sure everyone is comfortable with how Igoe works and ready to roll.
  2. Dedicated Client Support That Feels Like Family
    Once onboard, your client gets a direct point of contact from our Client Relations Team. They’re your go-to for questions and support throughout the partnership, and if needed, they’ll bring in the right experts to handle unique situations.
  3. Comprehensive Participant Support & Education
    We’re all about educating plan participants on how to get the most out of their FSA benefits. Our Participant Services Team is always there to guide participants through the process—from using the Benefits Card to submitting claims and understanding reimbursements.
  4. Free Integration with Benefit Enrollment Platforms
    We connect with any benefit enrollment platform, including Employee Navigator and similar systems, at no extra cost. Just help us make the connection during onboarding, and we’ll handle the rest.
  5. Streamlined Benefits Card Experience
    Our Benefits Card makes accessing FSA funds easy and efficient. Participants can use one card to access multiple benefits, and with auto-substantiation, eligible transactions are processed quickly, reducing the burden for both participants and employers.
  6. Fast, Efficient Claims Processing
    Speed is key when it comes to claims. On average, we process claims within 1 day, and most Benefits Card transactions are auto-substantiated, meaning they’re handled with minimal extra documentation. This helps reduce administrative strain and keeps participants happy.
  7. Hassle-Free IRS Compliance
    Navigating IRS rules can be tricky, but we’ve got it covered. We ensure transactions and claims comply with IRS regulations, so clients don’t have to worry about penalties or compliance headaches.
  8. Proactive Plan Oversight & Suggestions
    We don’t just process claims—we keep an eye on plan activity to ensure everything’s running smoothly. If we spot opportunities to improve processes or reduce administrative burdens, we’ll proactively suggest ways to make things even more efficient.
  9. Fraud Protection & Industry-Leading Security
    Fraud prevention is crucial, and we’ve got top-notch security measures in place to protect both clients and participants. With industry-leading protocols, we help safeguard sensitive data and minimize fraud risk.
  10. Passionate About Value
    We’re not just about administering benefits; we’re passionate about making sure both employers and participants understand and maximize the full value of FSA programs. Every interaction is focused on people, because that’s what we do best.

 

We make FSA plan administration simple, efficient, and stress-free—so you can focus on the big picture while we handle the details.
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HRA Administration

Managing Health Reimbursement Arrangements (HRAs) can be tricky, but we’re here to take the complexity out of it. From set-up to claims management, our team is dedicated to making sure HRAs work seamlessly for both employers and participants.

 

Here’s how we make HRA administration easy and stress-free:

 

  1. Dedicated Onboarding Support
    You’ll have a Client Implementation Specialist dedicated to guiding you and your clients through every step of the HRA onboarding process. They’ll ensure the transition is smooth, clear, and—dare we say—simple!
  2. Dedicated Client Support That Feels Like Family
    Once you’re set up, your client gets a dedicated Client Relations Team member who’ll stay with them throughout the partnership. They’re always ready to help, answer questions, and bring in the right experts for any unique scenarios.
  3. Comprehensive Participant Support & Education
    We’re committed to educating participants about how to make the most of their HRA benefits. From understanding eligible expenses to submitting claims, our Participant Services Team is here to provide ongoing support and help participants maximize the value of their HRAs.
  4. Free Integration with Benefit Enrollment Platforms
    We integrate with any benefit enrollment platform, including Employee Navigator and similar systems, at no additional cost. Just help us make the connection during onboarding, and we’ll handle the rest.
  5. Easy Claims Submission
    Submitting claims should be quick and painless. We’ve streamlined the process so participants can submit claims easily and get reimbursed without hassle. And with our fast processing, most claims are handled promptly—so participants get paid back quickly.
  6. Proactive Plan Management
    Our job doesn’t stop after setup—we actively monitor plan activity to ensure everything’s running smoothly. If we spot any opportunities to optimize processes or reduce administrative burdens, we’ll make recommendations to improve efficiency.
  7. Fraud Protection & Top-Notch Security
    Fraud protection is essential in today’s world. We’ve put in place robust security protocols to protect sensitive data and prevent fraud, so both employers and participants can feel confident that their information is safe.
  8. Passionate About Maximizing Value
    We don’t just administer HRAs—we’re passionate about helping employers and participants see the full value of these benefits. Every interaction is focused on making sure everyone understands and benefits from their HRA.

 

We make HRA administration simple, efficient, and hassle-free—so you can focus on the big picture while we handle all the details.
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HSA Administration

Managing Health Savings Accounts (HSAs) doesn’t have to be complex. From fast account setup to seamless claims submission and powerful investment tools, we simplify the process so employers and participants can focus on what matters most. Here’s how we make HSA administration smooth and efficient:

 

  1. Dedicated Onboarding Support
    Your Client Implementation Specialist is here to ensure a smooth transition, walking you and your client through every step of the process—from account setup to transferring funds from existing providers.
  2. Dedicated Client Support That Feels Like Family
    Once onboard, your client will be paired with a dedicated Client Relations Team member who will be their go-to resource for questions, updates, and support throughout the entire HSA experience.
  3. Comprehensive Participant Support & Education
    We’re committed to educating participants about how to make the most of their HSA benefits. From understanding eligible expenses to submitting claims, our Participant Services Team is here to provide ongoing support and help participants maximize the value of their HSAs.
  4. Free Integration with Benefit Enrollment Platforms
    We offer seamless integration with benefit enrollment platforms like Employee Navigator at no extra cost. Just help us make the connection during onboarding, and we’ll take care of the rest.
  5. Investment Tools for All Experience Levels
    Maximizing an HSA goes beyond saving for medical expenses—it’s also a valuable investment tool. We offer several brokerage experiences, whether your participants are beginners, novice investors, or seasoned pros:

    • For Beginners: Simple, easy-to-understand investment options to help them start growing their HSA.
    • For Novice Investors: Guided options and educational resources to help them make more informed decisions.
    • For Expert Investors: Advanced strategies and access to a broader range of investment opportunities.
    Whatever their experience level, participants can make the most of their HSA.
  6. Real-Time Account Establishment
    We make it fast and easy to get started. Participants can establish their HSA accounts in real-time, whether they’re opening a new account or transferring funds from another provider.
  7. Easy Transfers from Other HSA Providers
    Switching providers shouldn’t be a hassle. We make transferring HSA funds easy, with minimal paperwork and processing time, so participants can start enjoying our superior investment options right away.
  8. HSA Contribution Management Tools for Employers
    Employers can manage contributions with ease using our HSA contribution tools. Our Contribution Manager helps ensure contributions are accurate and compliant with IRS guidelines, avoiding costly errors or penalties.
  9. IRS Compliance Made Simple
    We handle all the IRS compliance details for you. Our team ensures that all claims and reimbursements follow IRS regulations, so you don’t have to worry about compliance issues or penalties.
  10. Proactive Plan Management
    We actively monitor plan activity and make recommendations to improve processes and reduce administrative burdens. Our goal is to ensure the plan runs smoothly and is always optimized for efficiency.
  11. Fraud Protection & Top-Notch Security
    We take security seriously. Our robust fraud protection and security measures safeguard sensitive data and reduce the risk of fraudulent activity, giving both employers and participants confidence in the safety of their information.
  12. Passionate About Maximizing Value
    Our team is dedicated to helping employers and participants realize the full value of their HSAs. From contributions to claims to investment management, we make sure every interaction reinforces the importance of this benefit.

 

With Igoe, HSA administration is made simple, efficient, and stress-free—so you can focus on the big picture while we handle the details.
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Lifestyle Spending Account Administration

Lifestyle Spending Accounts (LSAs) are a modern, flexible benefit that can make employees feel truly valued. These employer-funded, taxable accounts can be used for a wide range of personal expenses, from pet care to food delivery, gym memberships, and beyond! We make it easy for employers to offer this forward-thinking benefit, and we ensure it’s simple for employees to enjoy.

 

Here’s how we bring the LSA benefits to life:

 

  1. Dedicated Onboarding Support
    Our Client Implementation Specialist will guide you and your client through every step of the onboarding process. They’re here to ensure the transition is smooth, so everyone feels comfortable with how things work.
  2. Dedicated Client Support That Feels Like Family
    Once you’re up and running, a Client Relations Team member will be your direct point of contact. They’re with you for the long haul, ready to answer questions and provide support whenever you need it—and they’ll bring in the right experts for anything unique that comes up.
  3. A Holistic Benefit for Employees
    LSAs are all about supporting the whole employee. Employees can use their LSA funds for a wide range of expenses—whether it’s fitness, pet care, or even a subscription food service. It’s a great way for employers to show they care about the overall well-being of their team.
  4. Out-of-the-Box LSA Solutions
    Choosing the right LSA setup can be overwhelming, but don’t worry—we’ve got you covered! We offer out-of-the-box LSA solutions that can be customized to create an employee-forward benefits program. Mix, match, and adjust to fit your team’s unique needs.
  5. Comprehensive Participant Support & Education
    We’re committed to educating participants about how to make the most of their LSA benefits. From understanding eligible expenses to submitting claims, our Participant Services Team is here to provide ongoing support and help participants maximize the value of their LSAs.
  6. Quick Claims Processing
    Employees want fast access to their funds, and we deliver. We’ve streamlined the claims process to be quick and efficient, with most claims reviewed within one day, ensuring funds are available when employees need them most.
  7. Benefits Card Compatible
    Not everyone has cash on hand for daily expenses, and that’s where the Benefits Card comes in. Many of our LSAs can be paired with this card, making it easier for employees to cover expenses on the spot, without waiting for reimbursement.
  8. Proactive Plan Oversight
    We don’t just administer LSAs—we actively monitor and review the plan design to suggest improvements. Whether it’s optimizing processes or enhancing participant satisfaction, we’re always looking for ways to make your program even better.
  9. Industry-Leading Fraud Protection
    Security is a top priority. Our fraud protection protocols exceed industry standards, ensuring that both client and participant data—and funds—are protected at all times.

 

We’re here to make LSAs simple, efficient, and stress-free so that you can offer a cutting-edge benefit that enhances recruitment, retention, and overall employee satisfaction! Let us handle the complexity while you focus on what matters most: taking care of your team.
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Commuter Benefits Administration

Commuter Benefits make everyday transportation easier, more affordable, and tax-efficient for employees, while helping your company lower payroll taxes. Whether it’s for public transit, parking, or even biking, commuter benefits offer employees a way to save money and reduce taxable income—all while improving their daily commute.

 

Here’s how we bring the commuter benefits experience to life:

 

  1. Dedicated Onboarding Support
    A Client Implementation Specialist will be your direct point of contact during the onboarding process. They’ll guide you and your client every step of the way, ensuring everything is smooth, simple, and stress-free.
  2. Dedicated Client Support Team That Feels Like Family
    Once onboard, a Client Relations Team member will be your go-to resource. They’ll stay with you throughout your partnership, offering personalized service, addressing questions, and bringing in experts when needed to provide top-notch support.
  3. Comprehensive Participant Support & Education
    We’re committed to educating participants about how to make the most of their HSA benefits. From understanding eligible expenses to submitting claims, our Participant Services Team is here to provide ongoing support and help participants maximize the value of their HSAs.
  4. Free Integration with Benefit Enrollment Platforms
    We seamlessly integrate with any benefit enrollment platform, including Employee Navigator and similar systems, at no extra cost. During onboarding, we’ll work with you to ensure the integration is smooth, so we can handle everything from there.
  5. A Convenient, Employee-Focused Benefit
    Commuter benefits are designed to make life easier for employees. They can use pre-tax dollars to cover commuting expenses such as public transit passes, parking fees, or even biking-related costs. It’s a flexible, easy-to-use benefit that helps employees save money on their daily commute.
  6. Quick Access to Funds
    Employees want fast and easy access to their commuter benefits, and we deliver! With our Benefits Card, employees can easily access their funds, which are pre-loaded at the start of each month. For out-of-pocket expenses, we ensure fast reimbursement, with claims and cash back requests typically processed within a day.
  7. Proactive Plan Management
    We actively monitor plan activity and make recommendations to improve processes and reduce administrative burdens. Our goal is to ensure the plan runs smoothly and is always optimized for efficiency.
  8. Fraud Protection & Top-Notch Security
    We take security seriously. Our robust fraud protection and security measures safeguard sensitive data and reduce the risk of fraudulent activity, giving both employers and participants confidence in the safety of their information.
  9. Passionate About Maximizing Value
    Our team is dedicated to helping employers and participants realize the full value of their Commuter Program. From contributions to claims to investment management, we make sure every interaction reinforces the importance of this benefit.

 

We’re here to make commuter benefits simple, effective, and stress-free for both employers and employees. Let us manage the details, so your clients can offer a valuable benefit that makes commuting smoother and more affordable!