Focused on Benefits, Centered on People
Helping our partners navigate their benefits with ease since 1977.
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Why Igoe
At our core, we’re all about people — because happy people make happy businesses. We’re on a mission to deliver service that’s a cut above, but we know “service” can mean different things to different folks. So, let’s chat! Book some time with one of our team members, and we’ll share what exceptional service means to us. Whether it’s speeding up employee reimbursements, getting your COBRA enrollments sorted, lightening your admin load, or keeping the clients you’ve referred to us happy — we’re here to help you hit those goals and make everything run smoother.
What We Do
Spending Accounts
We’re obsessed with Spending Accounts — FSA, HSA, HRA, LSA, Dependent Care, and Commuter Benefits. Sure, these benefits are full of rules and numbers, but that’s where the magic happens! They need the right professional support to truly shine, which is where we fill in the gap. At Igoe, we don’t just process transactions — we provide expert consultation to make your program a success. We have decades of experience under our belts. We believe that these benefits aren’t just “set it and forget it” perks; they’re powerful tools that help employers and employees save valuable income. Our goal? To help you go beyond the basics and truly optimize your program with partners who are passionate about improving performance and simplifying admin every step of the way. Let’s turn those spending accounts into a game-changer, together!
COBRA & Direct Premium Billing
Let us be your guide through what can feel like an intimidating (and maybe even a bit tedious) process of COBRA compliance and premium collection. We love this stuff! We’re here to make sure that our clients and referring partners are protected and supported so they can focus on what they love most about their job, instead of worrying about COBRA compliance. COBRA goes far beyond sending out notices — it’s about helping real people who are lost in the jargon, scared about what comes next, and in need of support. Whether it’s handling carrier eligibility hiccups during a care emergency or offering a compassionate ear to someone navigating their benefits, we’re here to make sure they’re taken care of. COBRA isn’t just a law; it’s a law designed to protect people — and we’re all about making sure those people get the care and clarity they deserve.
Three Reasons You’ll Love Igoe
Why Go Igoe?
You'll hear us say it again and again. It's our people. But since you can't meet people on a website, we'll attempt to tell some of our story in numbers for our data loving friends.
95%+ Client Retention
A key measure of success is that our clients stay on board, even though they have at will termination rights and no financial penalty if they exit their contracts.
#1 Reason to Go Igoe
Happy Clients
10% Year over Year Growth
We grow 100% by word-of-mouth referrals. We don't pay a sales team. We just do our job and do it well.
#2 Reason to Go Igoe
Happy Partners
5,000 + calls per month
That's a lot of calls....and they are all answered on average within less than 3 minutes via a tiered participant support service.
#3 Reason to Go Igoe
Happy Participants
500,000+ claims a year
99% of those claims are reviewed and when approved begin the reimbursement process within 1 business day.
#4 Reason to Go Igoe
Quick Reimbursement
2,500 clients and growing
70% of our clients have contracted multiple lines of service based on their satisfaction with our partnership.
#5 Reason to Go Igoe
Client Trust
10 + years of tenure
Our #1 source for new employees comes from employee referrals and our average length of service for non-executive staff is 10 years (though that number is rapidly increasing).
#6 Reason to Go Igoe
Happy (and well-trained) Employees