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COVID-19 RESOURCES: LEGISLATION UPDATES, GUIDES, AND SPENDING TIPS
COVID-19 is impacting every aspect of life as we know it and things are changing rapidly. To help keep you informed on the pandemic’s impact to your spending account and/or COBRA account, your Igoe team has put together a few resource guides and identified some site links designed to address questions and provide helpful user tips during this unique time. Visit our COVID-19 Resource Page to learn more.

Spending Account Portal
INTRODUCING A SMARTER IGOE MOBILE APP
If you have a Spending Account of any type with Igoe, we highly encourage you to download the free Igoe Mobile App available on the App Store or Google Play. Our newly improved Igoe Mobile App allows you to do the following:
  • Submit claims and back up documentation
  • Manage reimbursement preferences
  • Use the medicine cabinet to manage prescriptions and find lower cost options
  • Use a product sku tool to scan a product sku and determine eligibility prior to purchase and more
To register on Igoe Mobile, please follow these registration instructions To view common Q/As, click here
Need to replace your Benefit Card?
  1. Log on to your online account
  2. Click on or hover over the “Benefit Card” tab
  3. Select “Benefit Card Management”
  4. Click on the next to the card you are cancelling
  5. Request a new card in the replacement card window at the bottom of the screen. TIP: You may need to scroll down to see the replacement card window.
Want to order an additional Benefit Card?
  1. Complete this form and email it to flex@goigoe.com
Need an RX?
If you want to submit a claim or substantiate a benefit card purchase for an item that requires a Letter of Medical Necessity or an RX, we’ve created this form that you can have your service provider complete.

Receiving Plan Communications?
Are you receiving communications from Igoe? Take a moment to review your communication preferences on your online account. You can sign up for a variety of email and text alerts ranging from monthly balance updates to plan year end spending and submittal deadline reminders. It’s also a good idea to add Igoe Administrative Services as a safe sender by approving the following two email addresses to your safe sender list: bcs@goigoe.com and flex@goigoe.com.
Want to Allow Account Access to Another Person?
Your privacy is important to us (plus we have to abide by HIPAA). As a result, you will need to complete and submit this release form if you wish to have someone else access your account information with an Igoe Participant Services Representative.