The best and most secure way to transmit requests is by submitting claims online through our Spending Account Portal
or using Igoe Mobile available on the App Store
or Google Play
. Instructions to mail or fax requests are located on our manual request forms listed at the top of this page.
Submitting Manual Request Forms
for detailed instructions on how to complete the form and what documentation must be provided. You may fill out the form online, but please make sure to print and sign it when you are finished. Common problems that could slow down your request are: No signature on form Not enough documentation Submitting duplicate request Change of address box not checked Request form not completed.
Health Insurance Portability and Accountability Act (HIPAA)
Health Information Release Form Due to HIPAA Privacy regulations, Igoe Administrative Services is
unable to respond to requests for information from non-participants (family members or others). If
you wish to give permission for someone to be given information about YOUR
account you are required to complete the Health Information Release Form. This
form must be signed and submitted EACH time a non-participant contacts Igoe